NANO - Exchange & Warranty Policy
Important: Please check your order upon delivery and report any issue within 3 days of receiving your items.
Hygiene & Return Policy
For hygiene and safety reasons, opened, used, or tested beauty products cannot be exchanged or returned unless the item is damaged, defective, incorrect, or approved after review.
Damaged or Defective Products
If you receive a damaged, defective, incorrect, or mismatched product, please contact us with your order number, proof of purchase, and clear photos or videos of the issue.
Exchange Process
If the issue is confirmed from Nano® Professional's side, we will arrange pickup and process an exchange, replacement, repair, or refund where applicable, subject to inspection, approval, stock availability, and applicable consumer protection rules.
Colour Variations
Slight colour differences may occur due to screen settings, lighting, photography, or batch variation. A colour exchange may be reviewed only if the product clearly does not match the intended shade family.
Machine Warranty
Nano® Professional machines come with a 6-month warranty from the date of purchase, subject to inspection and approval.
Warranty Exclusions
The warranty does not cover the following:
- Misuse or improper handling
- Liquid damage
- Dropping or physical damage
- Power surge damage
- Unauthorised repairs or modifications
- Normal wear and tear
- Cosmetic damage
- Accessories
- Damage caused by not following product instructions
Exchange & Warranty Support
For exchange or warranty support, please contact our team directly.